PLEASE NOTE: Currently, delivery times may take up to 1-2weeks, depending on your state. We thank you for your patience during these challenging times! – Due to the volume of delays and customer questions, please do not reach out for shipping updates until week 3! We will not have any freight information to share with you until that time. Please allow 24-48 hours for a response. You!
a. Deliveries are Mondays through Fridays.
b. The freight carrier will call you one business day before scheduling your delivery. Your rubber mulch is on standard 48” x 48” pallets and includes curbside/end of driveway delivery, with liftgate service.
c. Curbside/End of Driveway Delivery: The Driver will lower the pallet(s) using a lift gate and then use a manual pallet jack to move the pallet onto the end of the driveway when possible. Pallet Jack can only operate on a paved surface. In some locations, the driver may not have access to the end of a driveway but will work to deliver as close as possible.
d. We will ship your rubber mulch order out as quickly as possible. It may deliver before the above-listed window, but we cannot guarantee delivery times. Please follow the guidelines directly above on when to contact us about your delivery.